Terms of service

Service Fee

Latin Creation Designs (LCD) charges a service fee for some projects based on anticipated extra services required to produce the work requested. This fee covers, but is not limited to, digitizing artwork, setting up production machines for specific projects, supplies/equipment used to accomplish the work, and any other cost, material or otherwise, associated with carrying out a specific project. This fee may be waived, at LCD's discretion, due to various project conditions, such as the quantity of items to be produced, the work involved in conversion of art to working files, etc.

File Ownership

All files provided by the CUSTOMER remain the property of the customer, and only for that customer’s projects. LCD will NOT use customer-provided files for any other customer’s/entity’s projects.

Derivative files, created by LCD for use in adapting the design for use in machines or processes required for project production, whether or not they are derived from customer-provided files, are the property of Latin Creation Designs. The customer may request these files, but Latin Creation Designs reserves the right to charge an additional fee for such files. Examples of derivative files include, but are not limited to, machine-embroidery stitch instruction files (*.dst, etc.).

Charges / Fees / Payment

Sales taxes will be applied as required for LCD provided goods and services, unless the customer submits a valid sale and use tax exemption certificate to LCD to be kept on file. The customer is responsible for any shipping/handling costs incurred for delivery of the final goods to the customer. Unless otherwise indicated, Latin Creation Designs expects payment in full before production commences on any given project.

Customer Provided Articles

For customer provided articles, in general, due to the possibility of something going wrong on irreplaceable items, Latin Creation Designs prefers not to do work on customer provided articles. However, depending on the type of article and our experience with them, we may take on such work. In that case, the customer must agree to NOT hold Latin Creation Designs responsible for issues that arise in processing these articles, including damage to the article. In other words, we will do our best to perform quality work that our reputation can stand upon, but the customer takes on ALL risk associated with the outcome. If such a problem arises, a refund could be issued.

For bulk items, Latin Creation Designs requires that the customer provides at least one extra article. This extra article is for testing/proofing of the design on the article prior to production of the bulk order. In some cases, depending on the article, additional “extras” may be required.